Your privacy is important to us

1. What Personal Information We Collect

We may collect the following types of personal information:

- Your name, email address, and contact number
- Property details, including floor plans and photographs
- Your goals or concerns shared during consultations
- Payment and billing information (handled securely via third-party processors)

We only collect information that is necessary to deliver our services and communicate with you effectively.

2. How We Collect Your Information

Information is collected when you:

- Book a consultation or submit an enquiry through the website
- Communicate via email, phone, or video call
- Provide details during a consultation or in follow-up discussions

3. Why We Collect Your Information

Your information is used to:

- Provide you with personalised Feng Shui consultations
- Prepare reports and recommendations tailored to your space and goals
- Respond to your enquiries and communicate throughout the consultation process
- Maintain internal records and comply with legal obligations

4. Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.

5. Storage and Security

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

6. Disclosure of Information

We do not share your personal information with third parties unless:

- You have given explicit consent
- It is required by law
- It is necessary for the delivery of services (e.g. using secure third-party payment platforms)

7. Access and Correction

It is important to us that your personal information is accurate and up to date so we can deliver quality services to you.

You have the right to access and correct any personal information we hold about you. If your details change or you believe the information we have is incorrect, please contact Jo The Feng Shui Coach at hello@joshenton.com

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

8. Website and Cookies

Jo The Feng Shui Coach website may use cookies or similar technologies to improve your browsing experience. These tools do not collect personally identifiable information. You can disable cookies via your browser settings.

9. Changes to This Policy

This Privacy Policy may be updated from time to time. The most recent version will always be posted on this page on our website.

10. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact Jo The Feng Shui Coach at:

Jo The Feng Shui Coach
hello@joshenton.com
5 Thurloo Drive, Safety Beach, Victoria, 3936, Australia